Order tracking

Track Your Order.

Stay up to date on your SORRELLE delivery.

  1. Look for your shipping email

    Once your order ships, you will receive a shipping confirmation email containing your tracking information.

  2. Follow your tracking link

    Open the link in that email, or enter your tracking number below, to see the carrier’s latest update.

  3. Allow time for updates

    Tracking updates may take some time to appear after the carrier receives your package.

Have your tracking number?

Enter the tracking number from your shipping confirmation email to see the carrier’s latest update.

This is the carrier tracking number, not your SORRELLE order number.

Tracking results are provided by 17TRACK, an independent package tracking service, using carrier data.

Check your order status

Sign in with the email address you used at checkout to see your orders and their shipping status.

Go to your account

Can’t find your tracking details?

Send us your order number and the email address you used at checkout, and we will help.

support@sorrelle.shop

Contact us

Delivery help

Tracking Questions.

Where can I find my tracking link?

In your shipping confirmation email, sent to the email address you used at checkout once your order ships. If you cannot see it, check your spam or promotions folder.

When will I receive tracking information?

Orders typically take approximately 2–5 business days to process before shipment, and are not processed or shipped on weekends or certain holidays. Your shipping confirmation email is sent once your order ships.

See our shipping policy for details.

What if my package is delayed?

Delivery timeframes are estimates and are not guaranteed. Carriers can occasionally be delayed by weather, holidays, high shipping volumes or other circumstances outside our control. If your shipment appears significantly delayed, please contact us and we will help.

What should I do if my order arrives damaged or goes missing?

If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number, a brief description of the issue and photographs where applicable.

If you believe your package has been lost in transit, contact us within 30 days of the estimated delivery date. If tracking shows your package as delivered but you cannot locate it, please contact the carrier first; you are also welcome to reach out to us. Full terms are in our refund policy.