Privacy policy

Last updated: October 10, 2026

Sorrelle operates sorrelle.shop, including the related information, content, features, tools, products, and services made available through our website (collectively, the "Services").

Sorrelle is powered by Shopify, which enables us to provide the ecommerce portions of our Services.

This Privacy Policy describes how we collect, use, and disclose personal information when you visit or use our website, make a purchase or other transaction, create an account, subscribe to communications, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or that has been de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.

  • Payment information, including payment methods, transaction details, payment confirmations, and other information necessary to process purchases.

  • Account information, including usernames, passwords, account preferences, and settings.

  • Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history and subscription details.

  • Communications with us, including information you provide when contacting customer support or communicating with us.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you interact with, browse, or navigate our Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, subscribe to our products or communications, contact us, or otherwise provide information.

  • Automatically through our Services, including information collected from your device, cookies, and similar technologies when you visit our website.

  • From our service providers, including providers that assist with payments, shipping, fulfillment, analytics, customer support, and other business operations.

  • From our partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use personal information for the following purposes:

Providing and Improving Our Services

We use your information to operate our business and fulfill our obligations to you, including:

  • Processing payments and fulfilling orders.

  • Managing purchases, subscriptions, returns, refunds, and other transactions.

  • Arranging shipping and delivery.

  • Creating and managing customer accounts.

  • Remembering preferences and products you may be interested in.

  • Providing customer support.

  • Enabling customer reviews and feedback.

  • Personalizing your shopping experience and recommending relevant products.

  • Improving our website, products, and Services.

Marketing and Advertising

We may use your personal information to send promotional communications by email, text message, or other channels where permitted by applicable law.

We may also use information about your interactions with our website to display relevant advertisements on our website and other platforms, including advertisements based on products you have viewed, purchased, or added to your cart.

We may use advertising and measurement services, including services provided by Meta Platforms, Inc., to measure advertising performance, understand website activity, and deliver relevant advertising.

Where required by applicable law, we obtain appropriate consent before using cookies or other tracking technologies for advertising or analytics purposes.

Security and Fraud Prevention

We use personal information to authenticate accounts, maintain secure transactions, detect and investigate fraudulent or unauthorized activity, and protect our Services and customers.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We recommend that you do not share your passwords or other account access information with anyone.

Communicating With You

We use personal information to respond to inquiries, provide customer support, send important order and subscription updates, and maintain our customer relationships.

Legal Compliance

We may use personal information to comply with applicable laws, respond to lawful requests from regulatory or government authorities, resolve disputes, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information to third parties when reasonably necessary to operate our business, provide our Services, or comply with applicable legal obligations.

This may include:

  • Shopify and service providers, including companies that provide website hosting, payment processing, fulfillment, shipping, analytics, customer support, and technology services.

  • Marketing and advertising partners, including services that assist with delivering advertisements, measuring campaign performance, and understanding customer interactions.

  • Third parties you authorize, including services you choose to connect with or use through our website.

  • Affiliates or related businesses, where applicable.

  • Legal authorities or other parties, when disclosure is necessary to comply with applicable law, respond to legal proceedings, protect our rights, or address fraudulent or unlawful activity.

  • Parties involved in business transactions, including mergers, acquisitions, reorganizations, or transfers of business assets.

Our marketing partners may use information in accordance with their own privacy policies.

Depending on where you live, you may have the right to opt out of certain disclosures of your information for targeted advertising.

To request an opt-out, contact us at support@sorrelle.shop.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our website to provide and improve the Services.

Information you submit through our website may be transmitted to Shopify and its service providers, including parties located outside your country of residence.

We may also use Shopify features that incorporate information from your interactions with our store, other merchants, and Shopify to improve shopping experiences and support business operations.

For certain enhanced features, Shopify may act independently in determining how personal information is processed and may be responsible for responding to privacy rights requests relating to those activities.

To learn more about Shopify's privacy practices, please visit the Shopify Consumer Privacy Policy.

You may also exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Sorrelle.

We are not responsible for the privacy practices, security, or content of these third-party services.

We encourage you to review their privacy policies and terms before sharing personal information.

Information shared publicly or through third-party platforms may be visible to other users and subject to the privacy practices of those platforms.

The inclusion of a third-party link does not necessarily imply our endorsement of that website or its operator.

Children's Data

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under the applicable age of majority.

If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us at support@sorrelle.shop to request its deletion.

We do not knowingly sell or share, as defined under applicable law, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect the personal information we collect and process.

However, no security system is completely secure, and we cannot guarantee absolute protection against unauthorized access, disclosure, or misuse.

We recommend avoiding unsecured communication channels when sharing sensitive or confidential information.

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

  • Maintaining customer accounts and subscriptions.

  • Processing orders and providing customer support.

  • Complying with legal, tax, and accounting obligations.

  • Resolving disputes.

  • Preventing fraud and maintaining security.

  • Enforcing our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights are subject to applicable laws and may not apply in all circumstances.

Right to Access

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request corrections to inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of your personal information in a portable format or request that it be transferred to another provider, where applicable.

Right to Opt Out of Targeted Advertising

Depending on your location, you may have the right to opt out of the sale or sharing of personal information, or processing for targeted advertising, as defined under applicable privacy laws.

You can submit an opt-out request by contacting support@sorrelle.shop.

Where required by law, we recognize Global Privacy Control (GPC) opt-out preference signals and treat them as applicable opt-out requests for the browser or device used to access our website.

Where we can associate the signal with a customer account, we may apply the request more broadly as supported by our systems and applicable law.

You can learn more about Global Privacy Control at globalprivacycontrol.org.

Other than Global Privacy Control, we do not generally recognize other browser-based "Do Not Track" signals.

Right to Object, Restrict Processing, or Withdraw Consent

Where applicable, you may have the right to object to certain processing activities, request restrictions on how your information is processed, or withdraw previously provided consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing communications.

If you unsubscribe, we may still send non-promotional communications, including order confirmations, shipping updates, subscription notices, or important account information.

Exercising Your Rights

To exercise any of your privacy rights, please contact us at support@sorrelle.shop.

We may need to verify your identity before processing certain requests, as permitted or required by law.

Where applicable, you may authorize another person to submit a request on your behalf. We may require verification of their authority.

We will respond to privacy requests within the timeframes required by applicable law.

We will not discriminate against you for exercising your privacy rights.

For information about personal information processed independently by Shopify, you may also visit the Shopify Privacy Portal.

Complaints

If you have questions or concerns about how we collect, use, or process your personal information, please contact us at support@sorrelle.shop.

We will review your concerns and respond as appropriate.

Depending on where you live, you may have the right to appeal certain decisions regarding your privacy requests or submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed in countries outside your country of residence.

When transferring personal information outside the European Economic Area or the United Kingdom, we rely on appropriate safeguards where required by law, such as the European Commission's Standard Contractual Clauses, applicable UK transfer mechanisms, or transfers to countries recognized as providing adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, Services, legal obligations, or regulatory requirements.

When changes are made, we will publish the revised Privacy Policy on our website and update the "Last updated" date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us at:

Sorrelle

Email: support@sorrelle.shop

Website: sorrelle.shop