Refund policy
Last updated: October 10, 2026
At Sorrelle, we want you to feel confident in your purchase. That's why your first order is protected by our 30-Day Satisfaction Guarantee.
30-Day Satisfaction Guarantee
If you're not satisfied with your Sorrelle product, contact us at support@sorrelle.shop within 30 days of delivery of your first order, and we'll refund the purchase price.
This guarantee applies to your first Sorrelle order only and is limited to one claim per customer or household.
For subscription customers, the guarantee applies to the first subscription shipment only. Subsequent subscription renewals are not covered by the satisfaction guarantee.
Original shipping charges, where applicable, are non-refundable unless your order was damaged, defective, incorrect, or affected by an error on our part.
You do not need to return an opened product unless we specifically request it. If a return is required for an approved claim, we will provide instructions and cover the return shipping costs.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@sorrelle.shop .
Include your order number, a brief description of the issue, and photographs where applicable.
If your claim is approved, we'll arrange a replacement or refund at no additional cost.
Lost Packages
If you believe your package has been lost in transit, please contact us within 30 days of the estimated delivery date.
If the shipping carrier or fulfillment provider confirms that your package was lost, we may issue a replacement or refund.
Packages marked as delivered by the carrier are generally not considered lost in transit. If your tracking information shows a delivered status but you cannot locate your package, please contact the carrier first. You're also welcome to reach out to our support team for further assistance.
Orders Outside the Satisfaction Guarantee
Because Sorrelle products are ingestible supplements, we generally cannot accept returns or provide refunds for subsequent orders outside our 30-Day Satisfaction Guarantee.
Exceptions apply to damaged, defective, or incorrect products, errors on our part, and circumstances where refunds or returns are required by applicable law.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Orders may enter fulfillment shortly after being placed. Once fulfillment has begun, we may be unable to cancel or modify your order.
For subscription orders, canceling your subscription prevents future renewals but does not automatically cancel an order that has already been processed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply if reshipment is requested.
Refund Processing
Approved refunds are issued to the original payment method used at checkout.
Once your refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
We reserve the right, where permitted by law, to reject fraudulent, abusive, or repeated satisfaction guarantee claims.
Nothing in this policy limits or excludes your rights under applicable consumer protection laws.
Contact Us
For questions about returns, refunds, or your order, please contact us at: