Shipping policy
Last updated: October 10, 2026
Where We Ship
Sorrelle currently ships within the contiguous United States.
At this time, we do not ship to:
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Alaska
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Hawaii
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U.S. military bases or APO/FPO/DPO addresses
All Sorrelle orders are fulfilled from within the United States.
Shipping Rates
We offer FREE standard shipping on all Sorrelle orders, including:
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1 Bottle — FREE standard shipping
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2 Bottles — FREE standard shipping
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3 Bottles — FREE standard shipping
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Subscription Orders — FREE standard shipping
Tracking information is provided for all shipped orders.
Any applicable taxes are calculated separately at checkout.
Processing Time
Orders typically require approximately 2–5 business days for processing and fulfillment before shipment.
Orders are not processed or shipped on weekends or certain holidays.
During high-volume periods, promotional events, product launches, severe weather, carrier disruptions, or other circumstances outside our control, processing may take longer.
Delivery Time
Once shipped, standard U.S. delivery typically takes approximately 2–4 business days.
Most orders are expected to arrive within 4–9 business days after being placed, including processing and shipping time.
Please note that delivery timeframes are estimates and are not guaranteed.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take some time to appear after the shipping carrier receives your package.
Address Changes
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact us as soon as possible at support@sorrelle.shop.
We will make reasonable efforts to update your shipping information before fulfillment begins. However, address changes cannot be guaranteed once an order has entered fulfillment.
Shipping Delays
Occasionally, shipping carriers may experience delays after an order leaves our fulfillment center.
These delays may result from severe weather, holidays, high shipping volumes, customs or carrier disruptions, or other circumstances beyond our reasonable control.
We appreciate your patience during these situations.
If your shipment appears significantly delayed, please contact our support team for assistance.
Lost Shipments
If your tracking information has not updated or you believe your package has been lost in transit, please contact us at support@sorrelle.shop.
Claims for packages believed to be lost in transit should be submitted within 30 days after the estimated delivery date.
We will work with the shipping carrier or fulfillment provider to investigate the issue.
If the shipment is confirmed lost, we may arrange a replacement or refund in accordance with our Return and Refund Policy and applicable law.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If a package cannot be delivered because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply if reshipment is requested.
We are not responsible for delivery failures caused by incorrect customer-provided information, except where applicable law requires otherwise.
Contact Us
For questions about shipping, delivery, or tracking, please contact:
Sorrelle
Email: support@sorrelle.shop
Website: sorrelle.shop